Customer Service

Before contacting Customer Service, please review the information listed below where many common questions are answered.

When contacting Customer Service, if you have a question regarding parts and accessories, please have your order number available, along with the manufacturer, and model of your firearm.  This information will help the service representative to expedite your request.

How can I contact Garrettson Industries?

Click on Contact Us to send a direct message or email to support@garrettsonindustries.com.

What is Garrettson Industries?

Garrettson Industries sells parts and accessories only.  We are not a firearms dealer, firearms manufacturer, or a gunsmith. 

Does Garrettson Industries repair or warranty firearms they carry parts for?

No, Garrettson Industries does not repair or warranty any firearms.

How can I order parts and accessories.

Orders can be placed directly on the website.  Click on Shop to view parts and accessories.  

Can Garrettson Industries provide instructions to replace my firearm parts?

Garrettson Industries does not provide installation instructions to replace parts.  No parts sold by Garrettson Industries are intended for installation except by a trained gunsmith.  Parts and accessories sold by Garrettson Industries are only intended for use per manufacturer specifications.  Always refer to your manufacturer's instruction manual. Any representations made by Garrettson Industries related to installation, should be confirmed with your local gunsmith, to assure safe operation in your particular firearm.

What is the turnaround time for parts and accessories?

We process orders on business days only.  Normal order processing time is two business days.  Please note that transit times do not include order processing time, and we do not guarantee delivery times.  

How can I return an item for a refund?

When returning an item for a refund, include a copy of your original receipt or packing slip and a detail of the reason you are returning the item.  All refunds will be made in the form of the original payment.  Our refund policy can be found here.

Do you accept exchanges?

Yes, we accept exchanges.  If you are exchanging an item, include a copy of your original receipt or packing slip and note what item you would like to exchange your item for.  For more information about exchanges click here.